1. If I buy a one-day ticket, can I come on every festival day I want?
No, with a one-day ticket you can only enter the festival on the date mentioned on your ticket.
2. Can I park my car in the festival area?
No, but there are parking areas at different places round Romexpo grounds and they are indicated by signs. Please also note that we are do not operate these parking areas and we are not responsible of the cars parked near the festival grounds. We also strongly recommend that you come by foot or use the public transportation, and not use a car.
3. Can I make fire in the festival grounds?
No, this is not permitted for safety reasons.
4. I have a dog. Can I bring him with me?
No, sorry, pets are not allowed on the festival grounds. (Sorry again, boyfriends are not part of this category ? )
5. Are bicycles allowed in the festival area?
Sorry, bicycles are not allowed on the festival grounds.
6. Are there areas with access facilities for disabled people in the festival area?
Yes, there will be facilities for disabled people on the festival grounds. The services available include a platform from which to view the concerts, an easy-access ramp and a toilet facility.
7. Are there cash dispensers in the festival area?
Yes, there are several Raiffeisen cash dispensers in the festival area.
8. Are there cooking areas and places to eat with tables?
Yes, there are several food courts in the festival area.
9. Can I enter the venue with a camera or video camera?
Video cameras, semi-professional and professional photo cameras are not allowed in the festival area at all.
10. Can I enter the venue with food and/or drink?
No, this is not allowed, but please keep in mind that food and drink can be purchased in different areas of the venue.
11. Is there a meeting point at the venue? Where is it?
There will be an information office right at the festival grounds entrance, which will also be serving as a meeting point.
12. Will tickets be sold at the festival venue`s box office?
Yes, but no 3-day passes. Only the one-day tickets will be sold at the box office in the limits of their availability, for the price of 150 lei. But please keep in mind that they are a lot cheaper in pre-sale!
13. What do I do if I have not received my ticket by the time I have to leave for B`ESTFEST?
MyTicket always assure that the tickets are delivered in time. Still, in case the tickets haven`t arrived, contact the ticket service you used to purchase your ticket and follow the instructions provided.
14. Do I need my wristband in order to access the festival area?
At the entrance, once you present the one-day ticket or the 3 day pass, the wristband substitutes it, but it's advised to also keep your one-day ticket or the festival 3 day pass on you. You must keep and show your wristband, not only to access the festival area but also during the festival days and within the festival grounds. Please keep in mind that removing the wristband might signify losing your right to stay at the festival.
15. Do I have the right to have the amount of my ticket refunded?
Once a ticket has been purchased, it can not be changed or refunded, as all ticket sales are final, unless the festival gets cancelled or the complete festival day for which you purchased the ticket gets cancelled.
16. What happens if I lose my ticket or it is stolen?
Unfortunately, if the tickets are delivered to ticket holders, and subsequently lost, destroyed or misplaced, we cannot replace them.
17. Can I bring my kid to the festival?
Our policy is to discourage the parents into bringing their children to our concerts. We find this perfectly justified as this type of events` sound power is beyond the level of noise a child can bear. Also, in USA, as well as in many other European countries, there have been recorded various complaints regarding serious forms of auditory problems at children who have been brought at this kind of events. Nevertheless, in some countries there is also legislation that forbidden the children` participation to such musical events, since their body is constantly growing and it is thus more sensitive to these factors that can endanger their health.
One of the ways through which we would like to discourage the children`s participation to concerts/festivals is not to offer free pass or reductions on children`s tickets. Also, each parent is informed before buying tickets towards the danger to which he exposes his child by bringing him to the concert. Finally, it is obviously the parents` decision and they are fully responsible of it.
18. When can I enter the festival?
The information regarding the access hours are written on the ticket. Also, check the website, the program section, so you can find out the “open-doors” hour.
19. Is there an Internet access zone at the festival?
Yes, there is an Internet special area, where Internet free-access computers are.
20. Are there any medical services at the festival grounds?
Yes, during the festival there will be various first-aid points and ambulances on the festival grounds.
21. Where can I get any kind of information?
For any kind of information you can trustfully call our colleagues from the information tent. You will be able to find out its exact location on the festival map.
22. What can I do if I get robbed, attacked or anything else happens to me?
If this kind of things occur to happen, you can ask for the gendarmes` help who are present on the festival grounds. There is also one gendarmerie office to which you can refer for various abnormities. Also, you can ask for the help of any member of the security or the production team.
23. What do I do if I lose or find something?
At the information tent there will also be a collecting centre for found objects, thus you can ask there for any information regarding the found/ lost objects. The found objects will be kept until July 10th and you can find out information about them by e-mailing to the following address: contact@bestfest.ro .
24. What objects cannot be brought to the festival grounds?
It is strictly forbidden to bring up objects that can hurt somebody (pocketknives, knives, paralizing sprays, umbrellas, banners on sticks and any kind of contondent objects), as well as publicity materials, drugs, harmful and dangerous substances. Also, it is forbidden to bring alcohol, food and/or drinks. For further details, please check the Terms And Conditions section of our website. These regulations and the list of forbidden objects will be also displayed on the festival grounds` entrance.
25. Are there any reductions for groups of persons?
Considering the program of the festival and its length, as well as the low price of tickets, there aren`t any reductions for groups of persons.
26. How much is a Leu in Euro?
You can access www.bnr.ro or www.convertor.ro for this information.
27. Any other important remarks?
You can check http://www.emagic.ro/conditii-generale/index.html for further information.
28. When do tickets go on sale ?
Tickets are already on sale.
29. What do tickets cost?
B'ESTFEST three day tickets (2, 3 and 4 July) cost 270 lei and are available only in presale. B'ESTFEST AFTERSHOCK tickets are 100 lei and 150 lei (first barrier). The one day festival tickets (''Day Zero'', as well as the three B`ESTFEST days) are available for the festival day for which they are bought (''Day Zero'', 2nd, 3rd or 4th of July) and they have the following prices: 110 lei, by April 1st; 130 lei during April 2nd - June 30th; 150 lei at the entrance, during the festival.
30. Where and how do I buy tickets?
Tickets are sold on www.myticket.ro and in Diverta outlets
31. How many tickets can I buy?
The maximum number for an order on www.myticket.ro is for 8 tickets.
32. What information do I need when buying tickets?
When ordering online, you will need your debit card (credit card if overseas) readily available so you can give all the necessary information to complete your purchase, including the security number on reverse - and sufficient available funds + delivery address (metoda de livrare, prin ce operator etc). You also have to create an account on www.myticket.ro and place an order for the number of tickets you want (but no more that 8). You can pay with a credit card, or choose “on delivery” preference, for paying when you receive the tickets.
33. What ID do I need to get into the festival?
You do not need ID to enter the festival, but it's recommended that you have a valid ID on you all the time during your stay at B'ESTFEST.
34. What to do if there are problems with the transaction or the tickets are not delivered?
In regards to the transactions, for any issues please contact e-payment services - 021/303.20.66, as e-payment is responsible for money transactions. For delivery issues, please contact your ticket provider and follow the instructions.
Anything else?
Yeah. Thank you for coming to B'ESTFEST and have lots of fun! |
